Scheduling links and intake procedures differ by service and are provided directly to you as part of the referral or consultation process.
For all services, payment must be made the day before the session to confirm the appointment; otherwise, the appointment will be canceled. Each appointment is considered a completed service, and no refunds are issued once attended.
As a courtesy, insurance claims will be billed on behalf of the client, and the client will be reimbursed at the rate of the individual plan policy of their insurance carrier.
Cancellation Policy
Clients will be billed for a "No-Show" session if the session is not canceled at least the day before, and the client has paid for the session before the cancellation, according to the above policy. Emergencies are not billed solely at the psychologist's discretion. This is due to the mutual respect for the time of both participants in the session. This also allows another client in need of a session to be scheduled.
Fees for psychotherapy, coaching, and evaluation services are provided to you before services begin and are subject to change. Fees for evaluation services, including standard and rush processing, expert witness testimony, and any additional fees, will be confirmed with you or your referring attorney in writing before the evaluation begins. We reserve the right to update our fees at any time; changes will not apply retroactively to services already in progress.
Accepted payment methods: credit/debit card, Paypal, and Zelle.
SECTION 5 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION ON THIS SITE
Content on this Site, including blog posts, podcast episodes, and social media content linked from the Site, is provided for general educational and inspirational purposes only. It is not personalized medical, psychological, or legal advice, and it is not a substitute for an individualized clinical assessment, therapeutic relationship, or consultation with a licensed professional. Any reliance on Site content in place of professional consultation is at your own risk.
We reserve the right to modify Site content at any time and have no obligation to update it. Historical content, including older blog posts or podcast episodes, may not reflect our current views, services, or credentials.
SECTION 6- MODIFICATIONS TO SERVICES
We may modify, pause, or discontinue any Service, or any part of the Site, at any time, with or without notice. We are not liable to you or any third party for any modification, fee change, suspension, or discontinuation of a Service, except as required by an existing signed service agreement between us.
SECTION 7- NO GUARANTEE OF OUTCOMES
We do not and cannot guarantee any particular outcome from psychotherapy, coaching, or evaluation services, including but not limited to symptom improvement, personal growth outcomes, or the outcome of any immigration case, court proceeding, or USCIS decision. Immigration and legal outcomes depend on many factors outside our control, including decisions made by attorneys, judges, and government agencies. A psychological evaluation report is one piece of evidence among many and does not determine the outcome of a legal or immigration matter.
SECTION 8 — CONFIDENTIALITY & PRIVACY
Your submission of personal information through the Site, including intake forms, is governed by our Privacy Policy. https://discoveringmyself.com/discover-myself-privacy-policy
If you are a psychotherapy client, your protected health information is additionally governed by our Notice of Privacy Practices, provided to you separately at the start of care, in accordance with HIPAA.
If you are undergoing a psychological evaluation, the confidentiality of that evaluation, and who it may be shared with (such as your attorney or the court), will be explained to you in a separate evaluation-specific informed consent document before the evaluation begins.
We do not sell your personal information. Any transmission of information over the internet, including through our website or third-party scheduling tools, carries inherent security limitations, and you acknowledge this when you choose to submit information electronically.
SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may link to or use third-party tools that we do not control, including scheduling platforms, payment processors, insurance verification tools (such as Headway), and video-conferencing software for telehealth sessions. We provide access to these tools "as is" and "as available," without warranty, and we are not responsible for their functionality, security, or availability.
The Site may also link to third-party content that is not affiliated with us, including our book, "Masculine Revolution," which is sold through Amazon and governed entirely by Amazon's own terms of sale, and our social media channels (Instagram, Facebook, TikTok, YouTube, and our "Let's Reunite!" podcast), each governed by that platform's own terms. We are not responsible for the content, accuracy, privacy practices, or availability of any third-party site or platform, and any transaction or interaction you have with a third party is solely between you and that third party.
SECTION 10 — USER COMMENTS, FEEDBACK, & SUBMISSIONS
If you send us comments, testimonials, reviews, questions, or other submissions through the Site, by email, or by social media, other than protected health information submitted as part of clinical care, you agree that we may use, edit, and share that submission (for example, in marketing materials), unless you tell us otherwise. We are under no obligation to keep such submissions confidential, compensate you for them, or respond to them.
You agree not to submit anything unlawful, threatening, defamatory, obscene, or that infringes someone else's rights, and not to impersonate another person. You are solely responsible for the accuracy of anything you submit.
This section does not apply to protected health information you share with us as part of your care, which is governed by Section 8 above and applicable law, not by this section.
SECTION 11 — ERRORS, INACCURACIES, & OMISSIONS
The Site may occasionally contain typographical errors, inaccuracies, or outdated information, including outdated descriptions of our services, credentials, or fees. We reserve the right to correct these at any time without prior notice. We are not obligated to update or clarify older content except as required by law.
SECTION 12 — PROHIBITED USES
You may not use the Site (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable regulation or law; (d) to infringe our intellectual property or anyone else's; (e) to harass, abuse, defame, or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information without consent; (i) to spam, phish, or scrape the Site; (j) for any obscene or unlawful purpose; or (k) to interfere with or circumvent the security of the Site. We may terminate your access to the Site for violating any of these terms.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Site and its content are provided "as is" and "as available," without warranties of any kind, either express or implied, to the fullest extent permitted by law. This disclaimer applies to the Site and its content; it does not limit or override any separate professional consent, treatment agreement, or evaluation agreement you sign in connection with clinical or evaluation services, which are governed by their own terms and by applicable professional standards of care.
To the fullest extent permitted by law, La Farfalla Retreat , Inc., Dr. Hernández-Cruz, and our affiliates, employees, and contractors are not liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Site, including lost data or lost opportunities, even if advised of the possibility of such damages. Nothing in this section is intended to limit liability in a manner not permitted by applicable law or by professional licensing regulations governing psychological practice in Florida, New York, or any other jurisdiction where services are provided.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless La Farfalla Retreat, Inc., Dr. Hernández-Cruz, and our affiliates, employees, and contractors from any claim, including reasonable attorneys' fees, arising from your breach of these Terms, your violation of any law, or your violation of the rights of a third party, except to the extent such claim arises from our own negligence or misconduct.
SECTION 15 — SEVERABILITY
If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
SECTION 16 — TERMINATION
These Terms remain in effect until terminated by you or by us. You may stop using the Site at any time. We may terminate or suspend your access to the Site if you fail to comply with these Terms. Termination of Site access does not, by itself, terminate an existing clinical, coaching, or evaluation relationship, which is governed separately by its own treatment or service agreement and applicable professional standards regarding termination of care.
SECTION 17 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any Notice of Privacy Practices, evaluation agreement, or treatment consent you separately sign, make up the entire agreement between you and La Farfalla Retreat, Inc. regarding use of the Site. Where a signed clinical, coaching, or evaluation agreement conflicts with these Terms on a matter specific to that service, the signed agreement controls.
SECTION 18 — GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions, except where the law of another jurisdiction is required to apply to services rendered to a client located in that jurisdiction (for example, a telehealth client located in New York or another PSYPACT state at the time of service). [An attorney should confirm this governing law approach works appropriately across your multi-state telehealth practice.]
SECTION 19 — CHANGES TO THESE TERMS
We may update these Terms at any time by posting the revised version on this page. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.
SECTION 20 — CONTACT INFORMATION
Questions about these Terms of Service should be directed to:
Dr. Robert B. Hernández-Cruz, Psy.D.
La Farfalla Retreat , Inc.
4300 Biscayne Boulevard, Suite 203, Miami, Florida 33137
dr.rob@discoveringmyself.com
+1 (786) 426-1849
